Mint.com Customer Service at it's "best" .... CHAT BOT
A recent experience with Mint.com's Online Chat "Help" Service...
Thank you for contacting Mint.
12:07:03 a.m. - Hello fellow Minter, my name is Lerrie S.. How can I help you today?
Lerrie S.
12:07:17 a.m. - Greetings! Thank you for contacting Mint Support. My name is Lerrie Mae, how can I make your Mint experience better?
Customer
12:07:27 a.m. - Hi Lerrie, I need some help
12:08:05 a.m. - I'm in the UK and tried to create an account a short while ago... but it telling me it's only available in the US and Canada
12:08:17 a.m. - How do I undo what I've done already?
Lerrie S.
12:09:03 a.m. - I am sorry to hear that. May I know what do you mean by undo what you've done?
Customer
12:09:40 a.m. - I want to remove my details
Lerrie S.
12:09:56 a.m. - You mean deleting your Mint account?
Customer
12:10:02 a.m. - If I can't have the account because it's not available in the UK I want to remove what I've done so far - yes
Lerrie S.
12:10:58 a.m. - I see.
Customer
12:11:28 a.m. - So how do I close my account?
Lerrie S.
12:12:10 a.m. - You can follow the steps below to trigger the account deletion:
- Login to your Mint.com account.
- Click the Settings link at the top of the page.
- Click Sign In & Security on the left pane
- Scroll to the very bottom of the Settings tab and click the link that says "Delete Your Mint Account".
- Click YES, delete my Mint Account.
- Type your password to confirm, and then click Finish.
- The confirmation box will appear stating that your account has been deleted and a confirmation email will be sent to you shortly. Click OK.
Customer
12:12:48 a.m. - When I try to login, it wants me to select a country
12:12:54 a.m. - I can't get beyond that
Lerrie S.
12:13:00 a.m. - For us to check that, may I please have your full name and email address associated with your Mint account?
Customer
12:13:31 a.m. - E-mail address "X REMOVED X"
12:13:45 a.m. - Name "X REMOVED X"
Lerrie S.
12:14:13 a.m. - Thank you, "X REMOVED X" . Please give me another 2-3 minutes to pull up your account.
Customer
12:14:51 a.m. - It's "X REMOVED X" and sure... thanks
Lerrie S.
12:15:11 a.m. - Oh sorry for that.
Customer
12:15:19 a.m. - no problem
Lerrie S.
12:17:07 a.m. - I've trigger a reset password kindly use that to update your credentials. Once your done kindly try to log in again using your complete email address.
12:18:11 a.m. - Please make sure to use the right credentials. Kindly use lower case/small letters for your email.
12:18:31 a.m. - Please let me know how is it going. Thanks!
Customer
12:19:31 a.m. - I've reset the password - even though the password itself wasn't the issue.... I'm now on the Intuit.com webpage
12:19:37 a.m. - What would you like me to do next?
Lerrie S.
12:20:07 a.m. - Please log in to this link:https://wwws.mint.com/login.event?task=L
Customer
12:20:18 a.m. - OK
Lerrie S.
12:20:28 a.m. - Then proceed to the step on how to delete your mint account.
Customer
12:21:02 a.m. - One momement pls...
Lerrie S.
12:21:08 a.m. - Sure.
12:23:16 a.m. - How is it going?
Customer
12:23:57 a.m. - I'm back on the same page
12:24:01 a.m. - https://wwws.mint.com/accountsetup.event
12:24:17 a.m. - It's asking me to choose a Country: US or Canada
12:24:39 a.m. - and to also add the Zip / Post Code
Lerrie S.
12:24:41 a.m. - Okay. I've check again your email here on our tools and I can't see any Mint account associated on your email.
Customer
12:25:07 a.m. - That's because I tried to setup an account
12:25:35 a.m. - it was only when I came to this page I was made aware the service is not available in the UK
Lerrie S.
12:26:15 a.m. - In that case you didn't create any Mint account.
Customer
12:27:19 a.m. - Question, am I speaking to a real person or a robot?
Lerrie S.
12:28:09 a.m. - Real person.
12:28:15 a.m. - :)
12:30:42 a.m. - Since you are unable to delete the account we will be the one who will handle it for you to remove it
Customer
12:30:56 a.m. - I've already worked around it
Lerrie S.
12:30:58 a.m. - I will send an email and kindly response to verify the account.
Customer
12:31:08 a.m. - I've already done it!
Lerrie S.
12:31:16 a.m. - Great!
Customer
12:31:22 a.m. - You weren't very good at helping me so I used a dummy zip code
12:31:36 a.m. - then deleted my account as soon as I was beyond that page
Lerrie S.
12:31:52 a.m. - Okay. You've been great and did a great job.
Customer
12:31:58 a.m. - Something YOU could have suggested to me 15 minutes ago
12:32:13 a.m. - I'm sorry I can't say the same thing for you!
Lerrie S.
12:33:11 a.m. - I understand that. We just need to follow the steps accordingly before deleting your account here on our end. I hope you understand.
12:34:07 a.m. - Is there anything else I can assist you with?
Customer
12:34:53 a.m. - You didn't assist me to begin with.....so no.
Lerrie S.
12:35:27 a.m. - If that would be all, I'll have to disconnect now. This is Christy, always here to help you. Thank you for contacting Mint.com.
12:35:33 a.m. - Lerrie S. has left the conversation
12:35:33 a.m. - You have been disconnected from the chat
SERIOUSLY? IS THIS THE BEST THEY CAN DO???